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Diamond Dealer and Customer Excellence Awards

8 July 2024

Our recent successes at the 2024 Diamond Dealer Awards reflect our commitment to excellence, customer satisfaction, and continuous improvement. We extend our heartfelt thanks to our incredible team and valued customers for their unwavering support.


Celebrating Our Triumphs in the Automotive Industry!

At Simon Lucas Mitsubishi, we believe that buying a car shouldn't just be a transaction - it should be an experience. We understand that each Kiwi's lifestyle and needs play a major role in how they choose their next vehicle, so Simon Lucas Mitsubishi has always placed a huge emphasis on our customer service. From the "starting to look" phase, through to after sales care and future services, our customer-centric approach is designed to make our customers feel heard, understood and most importantly, looked after.

For us, it's never just been about selling cars - it's about building long term relationships that we nurture into the future.

Our focus on customer service hasn't been overlooked by the industry - Simon Lucas Mitsubishi is thrilled to announce our prestigious victories at the 2024 Diamond Dealer Awards! We’ve been recognised with the Diamond Dealer Award, Customer Excellence Award, and the After-Sales Award. These accolades are a testament to our unwavering commitment to excellence and customer satisfaction.


An Overview of the Awards

Our awards recognise the care and attention to detail at every stage of our customer’s journey.

The Diamond Dealer Award

The Diamond Dealer Award is one of the highest honours within the Mitsubishi Motors network, awarded to dealerships that demonstrate outstanding performance across various metrics including sales, service quality, and customer satisfaction. Winning this award for the 14th time reinforces our position as a top-tier dealership, setting benchmarks in the wider automotive industry.

The Customer Excellence Award

Our dedication to our customers has earned us the 2024 Customer Excellence Award. This award highlights our commitment to providing superior customer service and ensuring the satisfaction of every client who walks through our doors. Recognised by Mitsubishi Motors NZ, this award is a proud moment for us as it illustrates that our laser focus on customer service practices has not only strengthened our business, but provided our customers with the buying experience they deserve.


The After-Sales Award

To top it all off, our Service and Parts departments have once again achieved national recognition by winning the Diamond Rewards Programme – After-Sales Award for the second consecutive year. As mentioned earlier, this award rounds off our ethos when it comes to servicing the entire customer journey, ensuring that that award winning customer service that initially resulted in the sale of a car is maintained well into the future. This award celebrates the best after-sales performance within the Mitsubishi network, reflecting our dedication to exceptional post-purchase care.


The Journey to Success

Simon Lucas Mitsubishi’s journey began with a vision to provide unparalleled automotive services. Over the years, we’ve grown tremendously, achieving significant milestones and investing heavily in our service and infrastructure. Our efforts have consistently focused on enhancing customer experiences, which has been crucial to our success.

Winning these prestigious awards is a recognition of the hard work and dedication we put in to provide the best experience for our customers. It solidifies our reputation as a trusted dealership and boosts the confidence of our customers in our services. Looking ahead, we aim to continue our legacy of excellence and set new standards in the industry.


Embracing a Customer-Centric Approach

At Simon Lucas Mitsubishi, our customers are at the heart of everything we do. We have implemented numerous initiatives and programs aimed at enhancing customer satisfaction. From personalised services to extensive feedback mechanisms, we ensure that every customer receives the attention and care they deserve. You just need to read through some of our Google Reviews to not only see how many 5 star reviews we've received, but how many of those reviews mention one of our expert team members by name. This is because our entire team takes the time to really get to know you, providing you with all the information you need to make an informed purchasing decision.

And just to put the icing on the cake, our commitment to award winning customer service has been made even more convenient for customers located around the Rodney area with the recent opening of our Silverdale Parts & Service Centre. With this new location, we're excited to continue to introduce even more people to our award winning customer service that has become synonymous with the Simon Lucas Mitsubishi brand.


Simon Lucas Mitsubishi Promises to Continue to Be Industry Leaders in Providing Award Winning Customer Service

Our recent successes at the 2024 Diamond Dealer Awards reflect our commitment to excellence, customer satisfaction, and continuous improvement. We extend our heartfelt thanks to our incredible team and valued customers for their unwavering support. Together, we look forward to achieving even greater milestones in the future.

Thank you for being a part of our journey!

If you’re looking to experience some of the best customer service available in New Zealand’s automotive industry, get in contact with the team at Simon Lucas Mitsubishi today!


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