Testimonials

Great Experience

Simon-Lucas-Outlander

"We called in yesterday to enquire about a new vehicle. We currently run a Hyundai 2015 3.3 V6 and were thinking of changing. As we pulled up, we were greeted by Patrick and he engaged with us as to what we were looking for. Upon sorting our requirements, we then moved to the office to try to sort an agreement out. The whole exercise was a seamless operation! Having managed shops for most of my career, I know that people only complain and never compliment the person who they have contact with. I found Patrick to be very pleasant to deal with and showed us all the aspects of the vehicle we were looking at. Sadly we have decided to not proceed with a change of vehicles but are very impressed with the Outlander.
When we decide to finally replace we will revisit!"

Ross & Heather Ginns

 

10,000 km in a new Pajero Sport

Pajero-Sport

"Driving away from Simon Lucas Mitsubishi I wondered if it was possible to remember all the features Mike had been through in our ninety-minute induction session. We were motoring away in our new Pajero Sport to undertake a four month tour of the South Island. The double cab ute we had traded was more than capable of undertaking the off-road maneuvers required, but we felt we needed something more comfortable as we would be in the vehicle for extended periods of time while towing our 22 foot caravan.

Being a novice off-road driver, at first my navigator and I were a little weary of what may lie ahead. However, after several soft water-crossings and a couple of gentle hillclimbs, we began to get the hang of it!

At least three of our ascents were to heights of above 6,000 ft. This of course mean that once we had gone up, we had to come down! The challenge was not to damage the Pajero’s brakes or allow them to heat up too much, or they could potentially set fire to the grass back down at the bottom. The Hill Descent Control feature was invaluable as it made many kilometers of slippery downhill tracks manageable.

Finding our way to some of these remote places meant we occasionally overshot a turnoff and we would have to find our way back, which can be a problem with a 22 foot caravan! Often, we would have to go many miles before finding a safe place to turn around. Luckily for us, the Pajero has an excellent lock and with the help of the 4WD, we were often able to execute a u-turn where those travelling wit us in their 8 meter motorhomes had trouble.

The weather in the South Island during autumn was predictably pleasant with warm days and cooler evenings. However, one morning we woke in Methven to the caravan rocking and rolling. A Northwester was blowing! It was fascinating to feel the hot strong gale winds, but driving proved difficult. Our progress was slow, especially when we were hit by gusts from the side. Thankfully, the Trailer Stability Assist played its part and we made it through without any major hitch.

Our thoughts on the Pajero Sport after four months and 10,000km of travel, is that it is a very comfortable vehicle that can go places no car should ever have to go! Mechanically, we had no problems at all and the dealers we dealt with around the country when we needed help were more than helpful. Plus it looks good."

Kenneth Anderson

 

Exceptional Service

"I have been driving the new Mitsubishi Mirage for the last 6-7 months and it's a great little town car! The Mirage has absolutely fantastic mileage and surprising power for a small engine.

The thing I’m most impressed with however is the great customer service at Simon Lucas. Since I've had the car, I have twice taken it into Simon Lucas for a regular service, and their customer service was exceptional. I took my Mirage into the workshop in the morning and I was back on the road within 15 minutes with a courtesy car. When I picked my car up, it had even been washed and vacuumed, which was totally unexpected!

All in all, I rate the service at Simon Lucas as exceptional! I would strongly recommend the Simon Lucas team to anyone."

Mils Kovacevic, Tiny Axe Digital

 

Why I Choose Simon Lucas North Shore

Patrick Howard, The Web Company

 

I want to thank you

"I want to thank you for your time and professionalism.  You’ve been a pleasure to deal with, provided fantastic insight on the vehicle that was practical and valuable.  We also appreciated you going to the extra effort of bringing the vehicle to our home last night.  Of all the sales people I’ve dealt with during this time, you have by far been the best and most genuine.  Anyone I know that’s looking at a Mitsubishi, I will send your way."

Hannah Honeycomb Howard, Group Finance Manager, My Food Bag

 

To the Service Team

"Danks Roller Doors have two Mitsubishi Tritons purchased through Lease Plan and all the repair and service work is carried out by your team. I would like to thank Simon Lucas and particularly Andrew Eyles. I have on several occasions come to Andrew with urgent problems and although minor have grown into an overdue service or something similar. Andrew has been able to get the work done in a timely manner, often same day service and when there has been an unexpected delay supplied a courtesy vehicle at the drop of the hat. With the support of Colin and the team we have been well looked after with minimum disruption to Daily Business. As a Sales and Service team I understand the urgency with repairs and you can congratulate your Service Team for providing this service. Again Thank You and best wishes for the future."

Bruce Phillips, Danks Roller Doors

 

I have been impressed

"I have been impressed with the way I have been treated by all staff members in all departments since purchasing the Outlander in April. Of course, I am impressed with the Outlander PHEV as well. It has lived up to, and in some ways surpassed, my expectations.

While I might naturally expect nice service as a buyer, it has been the after sales service and attention to my questions and requirements that stand out."

Ed, Fire and Light NZ Ltd.

 

Thanks for your help

"Thanks for your help : ) Was really impressed with your service, and Mike I was actually going to buy a different vehicle from another dealer in Auckland, he ended up being very pushy, seedy and insist I buy add ons (insurance, mechanical)  (I'm an insurance broker so no way did I need to). He tried to add an extra $1000 to the sale price when I refused. So, I am very happy with your service, no fuss and genuine and I wouldn't hesitate to recommend you to anyone.”

Emma

 

Great customer service

"I have dealt with Mitsubishi and Simon Lucas over the past 10 years and during this time I have purchased x3 new Mitsubishi vehicles. I have found the staff very pleasant and they have always gone to extremes to satisfy me. Also the warranty of the new Mitsubishi vehicles is excellent as the Diamond Advantage 10 year warranty gives me peace of mind. I have always dealt with Simon Lucas for all my servicing needs and have found the staff very pleasant and good to deal with. I have no hesitation in recommending Simon Lucas North Shore and Mitsubishi to my friends or anyone looking to buy a vehicle."

Gladys Mason

 

Fantastic buying experience

"I have had the absolute pleasure of buying a new vehicle from Simon Lucas Mitsubishi. From my first enquiry, through to the delivery of my wagon, they have been a pleasure to deal with. Simon Lucas Mitsubishi have a very professional team of people working there, who ensure their service, is second to none. They are now not only the people I buy my cars from, they are my friends."

Graham Lowe QSM

 

Professional, honest and helpful

"Here at Meridian Construction we have been purchasing vehicles off Simon Lucas and his team for the last decade. This also includes all our vehicle servicing. We have always found everyone within the organisation to be professional, honest and helpful. Their promises made are kept and we are always kept abreast of any issues that arise, so that there are no surprises. I freely recommend Simon Lucas to my friends and colleagues and anyone else that I feel would benefit."

Keiren Mallon, Managing Director, Meridian Construction Ltd

 

A great petrol ute by Great Wall

"We purchased one of the first Great Wall utes from Simon Lucas North Shore. We don’t do the mileage to justify Diesel, so we got a petrol ute. Besides, there’s nothing wrong with the petrol engine in the Great Wall. I’ve done a fuel economy check and found the figures Great Wall quotes of around 10.1 litres per 100km are about right. The ute drives well, carries a good load and has a great stereo. I’ve done 6000kms so far and I’m really pleased with it. The Simon Lucas team is easy to get on with; they’re good, honest people with great service back up. They take care of us, so we in turn look after them with our business. Terry Henshaw Director, Wise Consultants"

Terry Henshaw, Director, Wise Consultants